Purpose

Brandkind Ltd (Company) is a company limited by guarantee that aims to support Social Enterprises to create and amplify their positive social impact within the community by harnessing the collective branding and marketing skills and resources of a community of highly skilled professionals and, for that purpose, to:

1. deliver pro-bono, low-bono and affordable branding and marketing services to Social Enterprises to support them to achieve sustainable growth and thereby increase their impact; 
2. establish relationships between branding and marketing specialists and Social Enterprises to allow for collaborative and sustainable growth of the Social Enterprises; 
3. develop training programs for brand and marketing teams within Social Enterprises in order to equip them with the skills to amplify their social impact; 
4. facilitate mentoring between the company and refugees, youth and women interested in the marketing and branding space to build their skills and capacity in this area; 
5. raise awareness and understanding of Social Enterprises including by increasing the presence, credibility and profile of Social Enterprises; 
6. undertake research into the impact of branding for Social Enterprises in order to encourage more Social Enterprises to utilise the company’s services to further amplify their impact; 
7. educate the Social Enterprise sector more broadly on the value of branding via workshops and masterclasses and become a thought leader and branding specialist in the Social Enterprise space; 
8. build a community of branding and marketing specialist volunteers and consultants to provide branding and marketing services and deliver expertise to Social Enterprises; 
9. develop partnerships or associations with other organisations, community groups and businesses with aligned objects in order to extend the reach of the company’s activities; 
10. raise funds and seek donations of goods and services from the public and volunteers to support the overall objects of the company; and 
11. do all things that are incidental or ancillary to the attainment of the above objects, (Objects). 

For more information on the company’s work, please explore the company’s website. 

 

Complaints or feedback by members of the public about the company’s work or team members/volunteers/representatives

Complaints or feedback under this policy can be made by members of the public about a dissatisfaction or concern about:

1. the work that the company does (eg, the company’s service or activities); and
2. the work of the company’s team members (eg, the company’s employee or directors), volunteers and/or representatives acting on the company’s behalf.

Feedback may also be provided that is complimentary about what we do or the work of our team members and we also welcome that feedback using this policy.

 

Ways to make a complaint or provide the company with feedback

You can make a complaint or provide feedback to the company about our work or our team members by using the complaint/feedback form below and sending it to the company by email or mail. 

If you would like to make a complaint or provide us with feedback, the best way to do this is by using the complaint/feedback form below. 

You should complete the information in the complaint form and provide the completed form (and any supporting documents) to the company by:

1. Email – hello@brandkindcommunity.com 
2. Mail – Suite 303, 74 Pitt Street Sydney, NSW 2000 Australia

 

The company’s general principles for handling complaints or feedback from members of the public

The company takes all complaints and feedback seriously.

The company will contact you to acknowledge the receipt of your complaint or feedback if it is provided by email or mail. 

Each complaint/feedback will be considered by the company on a case-by-case basis.  The company may make further inquiries in relation to the matters you have raised (which may involve seeking further information from you and others).  The company may decide not to make any further inquiries (eg, if the complaint has already been appropriately dealt with or the complaint does not relate to the work of the company).

 

Privacy and confidentiality

If you use this policy to make a complaint or provide feedback to the company, the company will be collecting information from you, including your personal information, to allow us to consider your complaint.  The company may also collect information from you about other persons (eg, personal information, information about the person complained about, or others if they have relevant information about your complaint).

While the company will treat the information you have provided to us as confidentially as possible, we may need to speak to others to appropriately deal with the complaint or feedback.  For example, the company may disclose the information to the person you are complaining about, others in our organisation and/or others who may have information relevant to your complaint or feedback.  The company may also need to disclose the information you have provided to the company to law enforcement (eg, the Police), regulators or other bodies/agencies (eg, in relation to child protection matters).

The company will handle the personal information you provide in accordance with the company’s Privacy Policy (available at brandkindcommunity.com/privacy-policy).  The company’s Privacy Policy contains general information about the company’s collection, use and disclosure of personal information and what to do if you have any complaints, concerns or questions about the company’s handling of your personal information, or if you would like to make a correction or request access to the personal information that the company holds about you.

 

Practical tips for making a complaint or providing feedback

We have set out below a few practical tips to assist you to make a complaint or provide us with feedback:

• Please provide as much detail as you can – for example, what is your complaint, what does your concern relate to, how does your concern relate to the company’s work (eg, our activities or services), what happened, when and where did it happen, who was involved (eg, were there any witnesses), have you raised these issues before with the company or others.
• Ideally, please identify yourself and provide us with your contact details when you make the complaint – this will help us to better consider the issues you have raised and to reach out to you if we need further information from you.  

If you do not feel comfortable identifying yourself or providing us with your contact details, you can still make a complaint or provide feedback anonymously.  Making complaints on an anonymous basis or not providing us with your contact details can make it more difficult for us to consider the issues you have raised.  

• Please raise the issue as promptly as you can – it is likely to be easier for us to consider the issues you have raised if you raise the issues as soon as possible after the concern has arisen or the alleged incident has occurred.

 

General

This policy is intended to provide guidance for members of the public about how complaints can be made about the company’s work (eg, our activities or services) or the work of our team members, volunteers and representatives.  This policy does not form part of the terms and conditions of any contract between the company and any other person and does not constitute a representation, warranty or promise. This policy does not impose any contractual obligations, implied or otherwise, on the company. The company reserves the right to vary, replace or terminate this policy and may depart from the policy at any time.